:root{--orange:#d95727;--orange-light:#fff1e9;--ink:#24282a;--muted:#737879;--border:#e3e5e3;--bg:#f6f7f5;--green:#32775d;--font:Arial,Helvetica,sans-serif}
*{box-sizing:border-box}body{margin:0;color:var(--ink);font-family:var(--font);font-size:14px;background:var(--bg);line-height:1.5}button,input,select,textarea{font:inherit}button,a,input,select,textarea{touch-action:manipulation}button,a{ -webkit-tap-highlight-color:transparent}a{color:inherit;text-decoration:none}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #e98c62;outline-offset:3px}h1,h2,h3,p{margin:0}h1{font-size:28px;line-height:1.25;letter-spacing:-.6px}h2{font-size:17px;letter-spacing:-.2px}h3{font-size:14px}small{font-size:12px}.muted{color:var(--muted)}.eyebrow{font-size:11px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase}.icon{width:19px;height:19px;flex-shrink:0;fill:none;stroke:currentColor;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}.btn{display:inline-flex;align-items:center;justify-content:center;gap:9px;border:1px solid var(--border);border-radius:4px;background:#fff;color:var(--ink);padding:10px 15px;font-size:13px;font-weight:600;line-height:20px;white-space:nowrap}.btn:hover{background:#f4f5f3}.btn.primary{background:var(--orange);border-color:var(--orange);color:#fff}.btn.primary:hover{background:#bf4820}.btn.small{padding:6px 11px;font-size:12px}.text-link{color:#bd4b23;font-size:13px;font-weight:600;background:none;border:0;padding:0;cursor:pointer}.text-link:hover{text-decoration:underline}.icon-button{display:grid;place-items:center;width:34px;height:34px;background:transparent;border:0;border-radius:4px;color:#6c7274}.icon-button:hover{background:#f0f1ef}.brand{display:flex;align-items:center;line-height:1}.brand img{display:block;width:130px;height:auto;max-width:100%}.brand-caption{margin:12px 0 0 2px;color:#777d7d;font-size:10px;letter-spacing:1.9px;font-weight:700}.sidebar{position:fixed;inset:0 auto 0 0;width:228px;background:#fff;border-right:1px solid var(--border);z-index:20;display:flex;flex-direction:column}.sidebar-brand{padding:31px 28px 27px}.location-card{margin:0 17px 26px;padding:13px 12px;border:1px solid var(--border);border-radius:4px;display:flex;align-items:center;gap:10px}.location-symbol{display:grid;place-items:center;background:#f1f2ee;border-radius:4px;width:32px;height:36px;color:#59635c}.location-card strong{font-size:12px;display:block}.location-card small{font-size:11px;color:var(--muted)}.nav-section{margin:0 28px 9px;font-size:10px;letter-spacing:1.2px;color:#949997;font-weight:700}.sidebar nav{padding:0 13px}.nav-link{display:flex;align-items:center;gap:12px;margin:3px 0;padding:11px 14px;font-size:13px;color:#5c6263;border-radius:4px}.nav-link.active{color:#bc4b22;background:#fff0e7;font-weight:700}.nav-link:hover{background:#f7f5f1}.nav-link .count{margin-left:auto;font-size:10px;background:#eceeeb;border-radius:3px;padding:1px 6px;color:#5e6360}.nav-link.active .count{background:#f8d8c7;color:#aa4927}.nav-divider{height:1px;background:var(--border);margin:19px 15px}.sidebar-footer{margin-top:auto;padding:24px 28px;font-size:11px;color:#929794;line-height:1.8}.sidebar-footer strong{color:#626866;font-weight:400}.workspace{margin-left:228px;min-height:100vh}.topbar{height:74px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 38px;gap:20px}.breadcrumb{font-size:12px;color:#858b87;display:flex;align-items:center;gap:12px}.breadcrumb span:last-child{color:#484f4c}.top-actions{display:flex;align-items:center;gap:18px}.top-search{position:relative;display:flex;align-items:center;gap:8px;color:#9aa09d}.top-search input{border:0;background:transparent;font-size:12px;padding:7px 0;width:172px;outline-offset:4px}.top-search .icon{width:16px;height:16px}.top-separator{height:24px;width:1px;background:var(--border)}.avatar{background:#e9ede6;color:#56644f;border-radius:50%;width:32px;height:32px;display:grid;place-items:center;font-size:11px;font-weight:700}.profile{display:flex;gap:10px;align-items:center;font-size:12px;cursor:pointer;list-style:none}.profile::-webkit-details-marker{display:none}.profile .icon{width:12px;height:12px}.dropdown{position:relative}.dropdown-menu{position:absolute;right:0;top:44px;z-index:30;min-width:205px;padding:8px;background:white;border:1px solid var(--border);box-shadow:0 8px 24px #20282012;border-radius:5px}.dropdown-menu a,.dropdown-menu button{display:block;text-align:left;padding:10px;width:100%;border:0;background:white;font-size:12px}.dropdown-menu a:hover,.dropdown-menu button:hover{background:#f7f7f4}.mobile-toggle{display:none}.main{padding:33px 38px 24px;max-width:1540px;margin:auto}.page-heading{display:flex;justify-content:space-between;gap:20px;align-items:center;margin-bottom:25px}.page-heading .eyebrow{color:#8a908b;margin-bottom:8px;font-size:10px}.page-heading p{margin-top:9px;color:var(--muted);font-size:13px}.heading-actions{display:flex;gap:9px;align-items:center}.service-notice{display:flex;align-items:center;gap:13px;background:#fff9ed;border:1px solid #eee1bd;border-radius:4px;padding:13px 16px;margin-bottom:24px;color:#7e6638;font-size:12px}.service-notice .icon{color:#b18b42;width:18px;height:18px}.service-notice .text-link{margin-left:auto;color:#80622c;font-size:12px}.service-notice strong{font-weight:600}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:27px}.stat{background:#fff;border:1px solid var(--border);border-radius:5px;padding:19px 21px}.stat-title{display:flex;align-items:center;justify-content:space-between;font-size:12px;color:#747c76}.stat-title .icon{color:#9ba39b;width:18px;height:18px}.stat-number{font-size:30px;letter-spacing:-1px;line-height:1.2;margin:10px 0}.stat-number span{font-size:17px;color:#adb2ae;letter-spacing:0}.stat-caption{font-size:11px;color:#8d948d}.green{color:var(--green)}.dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#569173;margin-right:5px;vertical-align:1px}.dashboard-columns{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px}.panel{background:white;border:1px solid var(--border);border-radius:5px;overflow:hidden}.panel+.panel{margin-top:23px}.panel-head{padding:18px 21px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #eceeeb;gap:16px}.panel-head h2{font-size:15px}.panel-head .text-link{font-size:11px}.panel-sub{font-size:11px;color:#8c938e;margin-top:3px}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;text-align:left;white-space:nowrap}th{padding:11px 20px;font-size:10px;letter-spacing:.65px;text-transform:uppercase;color:#8a918c;font-weight:600;background:#fafbf9;border-bottom:1px solid #eceeeb}td{padding:17px 20px;font-size:12px;border-bottom:1px solid #eceeeb}tbody tr:last-child td{border-bottom:0}.ticket-subject{font-weight:600;display:block;background:none;border:0;padding:0;text-align:left;color:#333a36;font-size:12px;cursor:pointer;max-width:315px;white-space:normal}.ticket-subject:hover{color:var(--orange)}.ticket-id{display:block;font-size:10px;color:#929992;margin-top:5px;font-family:var(--font)}.badge{display:inline-flex;align-items:center;border-radius:3px;padding:3px 7px;white-space:nowrap;font-size:10px;font-weight:600;line-height:1.4}.badge.amber{background:#fff3d9;color:#9b7432}.badge.blue{background:#ecf2f7;color:#537891}.badge.green{background:#eaf3ed;color:#4b8062}.badge.gray{background:#f1f2ef;color:#7d847d}.panel-foot{padding:12px 20px;border-top:1px solid #eceeeb;font-size:11px;color:#91988f;background:#fdfdfc}.activity-list{padding:4px 21px}.activity-item{display:flex;gap:13px;padding:16px 0;border-bottom:1px solid #eff1ec}.activity-item:last-child{border:0}.activity-icon{height:29px;width:29px;border-radius:50%;display:grid;place-items:center;background:#f1f4ef;color:#779078;flex-shrink:0}.activity-icon .icon{width:14px;height:14px}.activity-item p{font-size:12px;color:#555e57}.activity-item small{display:block;font-size:10px;margin-top:5px;color:#959c94}.action-list{padding:4px 19px}.quick-action{display:flex;width:100%;gap:11px;align-items:center;padding:16px 0;background:white;border:0;border-bottom:1px solid #eceeeb;text-align:left}.quick-action:last-child{border:0}.quick-icon{color:#b66646;border-radius:5px;display:grid;place-items:center;background:#fcf2eb;width:34px;height:34px;flex-shrink:0}.quick-action strong{font-size:12px;display:block;font-weight:600}.quick-action 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var(--border);align-items:center}.filters{display:flex;gap:5px}.filter-button{background:transparent;border:0;padding:7px 11px;color:#858b84;border-radius:4px;font-size:12px}.filter-button.active{background:#f0f2ec;color:#42523e;font-weight:700}.search-field{border:1px solid var(--border);padding:8px 11px;border-radius:4px;width:230px;font-size:12px}.empty{padding:45px 20px;text-align:center;color:#89917f}.form-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px}.form-body{padding:23px}.field{margin-bottom:19px}.field label{font-size:12px;font-weight:600;display:block;margin-bottom:7px}.field input,.field select,.field textarea{width:100%;border:1px solid #d9ded6;background:white;border-radius:4px;padding:10px 12px;color:#343c35;line-height:20px}.field textarea{resize:vertical;min-height:104px}.field small{display:block;color:#959b90;font-size:11px;margin-top:6px}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:18px}.form-actions{display:flex;justify-content:flex-end;gap:10px;align-items:center;padding-top:5px}.dropzone{border:1px dashed #cbd3c4;border-radius:5px;background:#fafbf8;padding:31px 20px;text-align:center;margin-bottom:18px;position:relative}.dropzone.dragging{border-color:var(--orange);background:#fff7f0}.dropzone>.icon{width:30px;height:30px;color:#8c9884;margin-bottom:9px}.dropzone h3{font-size:13px;font-weight:500;margin-bottom:7px}.dropzone p{font-size:11px;color:#929c89;margin:8px 0 15px}.file-input{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden}.selected-file{display:flex;align-items:center;gap:12px;text-align:left;background:white;border:1px solid var(--border);padding:13px;border-radius:4px}.selected-file p{margin:3px 0 0;font-size:11px}.selected-file strong{font-size:12px;word-break:break-all}.selected-file .icon-button{margin-left:auto;flex-shrink:0}.info-list{padding:8px 20px}.info-row{padding:12px 0;border-bottom:1px solid #edf0e9;font-size:11px;display:flex;justify-content:space-between;gap:12px}.info-row:last-child{border:0}.info-row dt{color:#8c9486}.info-row dd{margin:0;text-align:right;color:#59664f}.note-body{padding:18px 21px;color:#7c8774;font-size:12px;line-height:1.8}.error-message{color:#af3e2d;background:#fff0eb;border:1px solid #f2d2c6;padding:10px 12px;font-size:12px;border-radius:4px;margin-bottom:16px}.success-message{color:#397453;background:#f0f7ed;border:1px solid #d5e5cf;padding:12px;font-size:12px;border-radius:4px;margin-bottom:16px}.progress{height:4px;background:#efece7;border-radius:3px;margin:15px 0;overflow:hidden}.progress span{height:100%;display:block;background:var(--orange);width:35%;animation:loading 1s ease-in-out infinite}@keyframes loading{50%{transform:translateX(180%)}}dialog{width:min(560px,calc(100% - 32px));border:1px solid #e0e3dc;border-radius:7px;padding:0;color:var(--ink);box-shadow:0 20px 70px #20282030;max-height:90vh}dialog::backdrop{background:#20261f66}.dialog-header{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:21px 24px;border-bottom:1px solid var(--border)}.dialog-header h2{font-size:18px}.dialog-body{padding:24px}.dialog-body>p{font-size:13px;color:#737e6c;margin-bottom:16px}.message{padding:14px 16px;background:#f6f7f3;border:1px solid #e7eae2;border-radius:4px;margin:14px 0}.message strong{font-size:11px}.message p{font-size:12px;margin-top:7px;color:#6e7965;white-space:pre-line;overflow-wrap:anywhere}.message.agent{border-left:3px solid #cbdbc3}.toast-notice{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#344932;color:white;padding:12px 22px;border-radius:5px;box-shadow:0 5px 24px #1b32102a;z-index:80;font-size:13px;max-width:90vw}.skip-link{position:fixed;top:-100px;left:10px;padding:10px;background:white;z-index:100}.skip-link:focus{top:10px}.login-page{min-height:100vh;display:grid;grid-template-columns:46% 54%;background:white}.login-story{background:#f0f2eb;position:relative;padding:49px 12%;display:flex;flex-direction:column;border-top:5px solid #e96b37;overflow:hidden}.login-story .brand img{width:150px}.login-copy{margin:auto 0;padding:70px 0 80px;max-width:350px;position:relative;z-index:1}.login-copy .eyebrow{font-size:10px;color:#88917e;margin-bottom:18px}.login-copy h1{font-size:38px;line-height:1.2;color:#36402f;letter-spacing:-1.2px}.login-copy p{margin-top:22px;color:#7e8973;line-height:1.9;font-size:14px;max-width:300px}.story-bottom{font-size:11px;color:#969d8d}.story-card{margin-top:30px;border-top:1px solid #d6ddcd;padding-top:22px;display:flex;gap:12px;align-items:center;color:#748068;font-size:12px}.login-right{display:flex;align-items:center;justify-content:center;padding:65px 40px;position:relative}.login-form{width:100%;max-width:355px}.login-form .eyebrow{font-size:10px;color:#9ba28f;margin-bottom:12px}.login-form h2{font-size:27px;letter-spacing:-.6px}.login-form>.muted{margin:10px 0 30px;font-size:13px}.login-form .btn{width:100%;margin-top:4px}.password-row{display:flex;align-items:center;justify-content:space-between}.password-row .text-link{font-size:11px;font-weight:400}.login-help{margin-top:27px;border-top:1px solid var(--border);padding-top:20px;text-align:center;font-size:11px;color:#929987}.login-right .footer{position:absolute;bottom:27px;left:40px;right:40px;justify-content:center}.review-page{max-width:760px;margin:60px auto;padding:35px;background:#fff;border:1px solid var(--border);border-radius:8px}.review-page h1{margin:14px 0}.review-page p{color:#6b7562;margin:12px 0;line-height:1.8}.review-page code{font-size:13px;color:#303d2a;overflow-wrap:anywhere}.review-page .review-actions{display:flex;gap:10px;margin:25px 0;flex-wrap:wrap}.review-details{padding:18px;background:#f5f7f1;border-radius:4px;line-height:2;margin:22px 0}.review-page ul{padding-left:20px;line-height:1.9;color:#6b7562}.visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}[hidden]{display:none!important}
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@media(min-width:1500px){.main{padding-top:43px}.page-heading{margin-bottom:32px}.stats{margin-bottom:31px}}
@media(max-width:1150px){.sidebar{width:205px}.workspace{margin-left:205px}.topbar{padding:0 25px}.main{padding:28px 25px}.dashboard-columns,.form-layout{grid-template-columns:minmax(0,1fr) 260px;gap:18px}.top-search{display:none}td,th{padding-left:15px;padding-right:15px}.page-heading h1{font-size:25px}.heading-actions{flex-wrap:wrap;justify-content:flex-end}.ticket-subject{max-width:240px}}
@media(max-width:950px){.dashboard-columns,.form-layout{grid-template-columns:1fr}.right-column{display:grid;grid-template-columns:1fr 1fr;gap:18px}.right-column>.help-card,.right-column>.panel{margin-top:0}.right-column>.system-state{grid-column:1/-1;padding:0}.page-heading{align-items:flex-start}.breadcrumb>span:first-child,.breadcrumb>span:nth-child(2){display:none}.login-story{padding-left:14%;padding-right:10%}.login-copy h1{font-size:33px}.login-copy p{font-size:13px}}
@media(max-width:700px){.sidebar{transform:translateX(-100%);transition:transform .2s;box-shadow:10px 0 30px #20202018;width:228px}.sidebar.open{transform:translateX(0)}.workspace{margin-left:0}.topbar{height:62px;padding:0 18px}.mobile-toggle{display:grid}.breadcrumb{margin-right:auto}.top-actions{gap:10px}.top-separator,.profile-name{display:none}.main{padding:25px 18px 20px}.page-heading{display:block;margin-bottom:21px}.page-heading h1{font-size:25px}.heading-actions{justify-content:flex-start;margin-top:17px}.service-notice{align-items:flex-start;flex-wrap:wrap;padding:12px}.service-notice>div{flex:1;min-width:180px}.service-notice .text-link{margin-left:31px}.stats{gap:8px;margin-bottom:20px}.stat{padding:13px 11px}.stat-title{font-size:10px}.stat-title .icon{display:none}.stat-number{font-size:25px;margin:9px 0}.stat-number span{font-size:13px}.stat-caption{font-size:9px;line-height:1.6}.right-column{grid-template-columns:1fr}.dashboard-columns{gap:20px}.panel-head{padding:16px}.panel-head h2{font-size:14px}.panel+.panel{margin-top:20px}th,td{padding:13px 15px}.desktop-column{display:none}.ticket-subject{max-width:200px;min-width:150px}.filter-bar{align-items:stretch;flex-direction:column;gap:10px}.search-field{width:100%}.form-body{padding:18px}.field-row{grid-template-columns:1fr;gap:0}.footer{font-size:9px;flex-direction:column;align-items:center;gap:10px;margin-top:25px}.login-page{display:block}.login-story{padding:26px 25px 22px;border-top:4px solid #e96b37}.login-story .brand img{width:130px}.login-copy{padding:30px 0 5px;max-width:100%}.login-copy .eyebrow{margin-bottom:10px}.login-copy h1{font-size:29px;max-width:300px}.login-copy p,.story-card,.story-bottom{display:none}.login-right{padding:35px 25px 80px;align-items:flex-start}.login-form{max-width:100%}.login-form h2{font-size:24px}.login-right .footer{left:20px;right:20px;bottom:20px}.review-page{margin:20px 14px;padding:24px}.review-page h1{font-size:26px}.dialog-body{padding:20px}.dialog-header{padding:18px 20px}.form-actions .muted{font-size:11px}.form-actions{flex-wrap:wrap}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}